106) 2/10/2002 Q279217Q279217  Q279217.html">MSN Companion unit shows "MSN" splash screen and never boots (Q279217)
When you turn on the MSN Companion unit, it only shows the white "MSN" splash screen and hangs there permanently.

107) 2/10/2002 Q279402Q279402  Q279402.html">MSN Companion boots to "Your Internet Numbers Have Changed" screen (Q279402)
MSN Companion device has worked fine, but now when the customer turns it on, instead of the Start page, they get a page that asks them to choose new access numbers.

108) 2/10/2002 Q279318Q279318  Q279318.html">Connectivity: MSN Companion can't authenticate over dialup, gets "connection problem" page (Q279318)
The device attempts to connect to the local access number???

109) 2/10/2002 Q279523Q279523  Q279523.html">MSN Companion e-mail trash folder does not empty nightly (Q279523)
MSN Companion e-mail trash folder does not empty nightly.

110) 2/10/2002 Q279524Q279524  Q279524.html">MSN Companion setup does not connect to toll-free number (Q279524)
When MSN Companion dials the toll-free set-up numbers, you can hear the dialing and the modem handshake (squawking). However, instead of connecting, the screen shows one of the following:

111) 2/10/2002 Q279527Q279527  Q279527.html">MSN Companion setup dbconn2 err msg: "...problem with the registration service" (Q279527)
During initial setup or out of box experience (OOBE) with MSN Companion, after the user enters their member ID and password, they get a "dbconn2" error:

112) 2/10/2002 Q279536Q279536  Q279536.html">MSN Companion Compaq IA-2 err msg "no boot device present, system halting" (Q279536)
Compaq IA-2 devices only.

113) 2/10/2002 Q279540Q279540  Q279540.html">MSN Companion Compaq IA-2 err msg "Missing operating system" (Q279540)
Compaq IA-2 devices only.

114) 2/10/2002 Q279447Q279447  Q279447.html">How to change MSN Companion e-mail address or member ID (Q279447)
It is not possible to

115) 2/10/2002 Q279448Q279448  Q279448.html">MSN Companion address book is blank and old entries are missing (Q279448)
When you go to the Address Book, all previous entries are missing and when you try to re-type some of the missing addresses, you get an error saying the address already exists.

116) 2/10/2002 Q279449Q279449  Q279449.html">MSN Companion Compaq IA-2 device has black screen (Q279449)
Compaq IA-2 devices only.

117) 2/10/2002 Q279451Q279451  Q279451.html">MSN Companion sends but cannot receive e-mail (Q279451)
The MSN Companion can send e-mail fine, but has never been able to receive the e-mail that people send.

118) 2/10/2002 Q279453Q279453  Q279453.html">MSN Companion cannot browse to www.hotmail.com (Q279453)
When the MSN Companion tries to browse to http://hotmail.com you don't see the regular Hotmail home page. Instead, you may get either a irrelevant log-in page, or a page that tells you that you need WebTV or a compatible browser (IE4 or IE

119) 2/10/2002 Q279351Q279351  Q279351.html">Connectivity: MSN Companion only uses dial-up modem (Q279351)
Can MSN Companion be used to access the Internet over a LAN, DSL, Ethernet.

120) 2/10/2002 Q279455Q279455  Q279455.html">MSN Companion e-mail appears to be having temporary server problems (Q279455)
E-mail functions don't work. This could happen either during Set-up, or during normal e-mail usage.